OpalFone is a service provided by Zeal Distributors Limited

8¢ per minute to NZ National, Australia, United Kingdom & United States landlines

France, Germany, Italy, Japan, Singapore, Sweden, Switzerland landlines for just 10¢

8¢ per minute to Australia, China, United Kingdom and United States

8¢ per minute to China, United Kingdom and United States

8¢ per minute to the United Kingdom any time of the day, any day of the week

28¢ per minute to NZ based mobile phones any time of the day, any day of the week

Have some questions?
Call toll-free now on
0800 89 40 25

PHONE / FAX / EMAIL
TOLLFREE: 0800 89 40 25
P: +64 4 904 2618
F: +64 4 974 4830
E: INFO@OPALFONE.CO.NZ

POSTAL ADDRESS
PO BOX 6
PARAPARAUMU
NEW ZEALAND

PHYSICAL ADDRESS
41 RIMU ROAD
PARAPARAUMU
NEW ZEALAND

MON-FRI 8:30 TO 17:00
A/H: +64 21 760 114

FAQ - Frequently Asked Questions

How can we offer such affordable rates?
What are the requirements to use the OpalFone service?
We have a PABX, what are our options?
How are the call charges calculated?
How will I be invoiced?
How can I view my call history?
How long will my invoices be available online?
How can I pay?
Where can I get a copy of the Direct Debit form?

How can we offer such affordable rates?

OpalFone buys wholesale national/mobile/international minutes and resell at a much cheaper rate than the standard Telecommunications providers.

What are the requirements to use the OpalFone service?

Any phone connected to a Telecommunications provider (ie. Telecom/TelstraClear)
Payments are to be made by Direct Debit arrangement only

We have a PABX, what are our options?

If you have a PABX you have two options:

Direct Exchange Redirection - we can modify which toll provider you use at the exchange level, so whenever you make a toll call, you’ll automatically use the OpalFone network.
Least Cost Routing (LCR) - once your account has been activated you programme a four digit prefix which enables access to the OpalFone network. i.e. 0523 for national calls, and 0526 for international calls. Have your PABX technician call us if you need assistance.

Please note your preference in the comments field on sign-up

How are the call charges calculated?

We calculate the call charge based on a minimum charge of one minute (60 seconds), then pro rata per second thereafter. ie. after the first 60 seconds you will pay only 1/60^th of the charge each second thereafter (60+1)

How will I be invoiced?

To keep our costs low we will email your invoice at the beginning of each month within the first 5 business days. This will be emailed to the address (or billing email address) you supplied when you filled out the sign-up form. You can change this address at any time in the Manage Account section of the Billing website (http://www.opalfone.co.nz/billing/).